Frequently Asked Questions

About Our Restoration Process

The floodwaters are rising, and I need help RIGHT NOW. Can you come right away?

Yes – this is our specialty. If you need water extraction or emergency water restoration right away, call us (800) 905-1215 now!

It is such a mess …can you handle any amount of water damage?

Yes! We are experts on handling even the worst case of water damage, and cleaning and drying it to pristine, pre-damage condition.

Do you handle all aspects of water damage restoration, fire and smoke damage restoration & damage recovery?

We can handle all your needs when disaster strikes, whether that be water, fire or smoke damages. We have the experience, expertise and relationships to get you back on your feet.

Can you bill my insurance company directly?

Yes, we can. We will even go one better and help with the entire claims and adjuster process. Because really, you have enough on your mind.

I am not sure if my insurance covers this — can you come anyway?

Of course we can. We will assess your damage, and we can probably lend you some expertise as to whether insurance will cover it or not. Bottom line if you need help, call us at (800) 905-1215 and we will help you.

My possessions …they are all damaged, shouldn’t we get them out of there?

Yes, we will inventory, remove, and store them in our secure, climate-controlled storage facility. If possible, we will also repair and restore your possessions and work with your insurance company and adjuster in each step of the process.

Fire and smoke damage – do you handle that as well?

Yes, we handle almost any type of disaster restoration and recovery. Fires, floods, smoke, water damage, biohazard, trauma cleanup … we do it all!

My property is “open” after the damage – shouldn’t it be secured?

Yes. We will board it up and fence it off, and if need be, provide onsite security.

Mold …do you ensure mold won’t grow after the water damage?

Yes, it is part of our water damage restoration service. We sanitize and use professional strength agents to prevent mold from forming.

What areas do you service?

We serve the greater metro areas of the cities listed below and all areas in -between :

Austin, Texas area cities we service include but are not limited to:

Georgetown, Round Rock, Pflugerville, Hutto, Lakeway, Lago Vista, Jonestown, Bastrop, Elgin, Manor, Dripping Springs, Taylor, New Braunfels, Jollyville, Anderson, Mill, West Lake, Kyle, Buda, Lockhart, Wimberly, Canyon Lake, San Marcos, Oak Hill, Barton Creek, Lost Creek, Del Valle, West Lake Hills, Bee Cave, Montopolis, Dale, Rockdale, and surrounding Texas communities.

Temple / Belton / Killeen, TX area cities we service include but are not limited to:

Temple, Belton, Killeen, Harker Heights, Copperas Cove, Lampasas, Gatesville, Cameron, Nolanville, Kempner, Marlin, Moody, Jarrell, Salado and Academy, and surrounding Texas communities.

Bryan and College Station, TX area cities we service include but are not limited to:

Bryan, College Station, Huntsville, Madisonville, Magnolia, Belville, Hempstead, Navasota, Hearne, Caldwell, Snook, Rockdale, Calvert, Brenham, and surrounding Texas communities.

Houston, TX area cities we service include but are not limited to:

Sugar Land, League City, Pearland, The Woodlands, Conroe, Bellaire, Cinco Ranch, Katy, Friendswood, Rosenberg, Richmond, Conroe, Deer Park, Bellaire, Baytown, Pearland, Channel View, Galleria, Alief, Spring, Tomball, Cypress, Pasadena, North Shore, Galveston, Memorial, Energy Corridor, Kingwood, Jersey Village, Humble, Aldine, Jacinto City, Galena Park, Brookshire, and surrounding Texas communities.

Waco, TX area cities we service include but are not limited to:

Mexia, Kempner, Lampasas, Elm Mott, Groesbeck, Gatesville, McGregor, Mart, Marlin, Moody, Bruceville, Robinson, Valley Mills, Hillsboro, and surrounding Texas communities.

What is “restoration service”?

Restoration service is the help you need immediately following a disaster. Restoration companies are usually the first responders following significant damage to a commercial building or home from floods, fires, water damage, sewage backup and other major events. The job of a restoration company is to clean up the mess and to preserve and protect the home or business along with the items damaged within.

One reason it can be difficult to describe what restoration companies do, is we do so much. Water restoration, property inspections, moisture checks, demolition, water extraction and more. Blackhill Restoration works with property owners and insurance companies to obtain an accurate scope of work and plan according to each individual client’s unique needs.

How can I be sure a restoration company is the right company for my needs?

When disaster strikes, it is easy to wonder if you should try and repair the damage yourself. Many people are great at cleaning and proud of it! However, “DIY” efforts to clean and mitigate after a disaster could cause further to your property which can often result in hazardous and expensive situations in the future due to invisible damage. Protect your greatest investment of your home or business!

Wait. What do you mean, “invisible damage”?

The damage you can see once a fire is out, the smoke has cleared, or the water of a flood recedes is only a small portion of what has occurred. The lasting damage of mold, mildew, rotting wood, unstable supports, and increased likelihood of pests and insect damage is often referred to as “invisible damage.” Blackhill Restoration’s team of professionals can properly inspect and document damage, then work with you and your insurance to restore your home or business from invisible – and visible damage.

How long do restoration services take?

Of course, having water, fire or smoke damage in your home is not something that anyone plans for! We understand that you want to be back in your home business as soon as possible. We value your time and trust. While it is not always possible, given the scope of the damage, to offer an estimated time of we do communicate our clients and help them understand what we are doing to ensure that their home or business is being repaired in a timely manner that is consistent with the high standards set forth by the IICRC.

Where can I find more information about Texas insurance claims for damage repair and disaster recovery?

The Texas Department of Insurance has publications on their website to help, as this one about water damage claims.