Frequently Asked Questions
About Our Restoration Process
The floodwaters are rising, and I need help RIGHT NOW. Can you come right away?
Yes – this is our specialty. If you need water extraction or emergency water restoration right away, call us (800) 905-1215 now!
It is such a mess …can you handle any amount of water damage?
Yes! We are experts on handling even the worst case of water damage, and cleaning and drying it to pristine, pre-damage condition.
Do you handle all aspects of water damage restoration, fire and smoke damage restoration & damage recovery?
We can handle all your needs when disaster strikes, whether that be water, fire or smoke damages. We have the experience, expertise and relationships to get you back on your feet.
Can you bill my insurance company directly?
Yes, we can. We will even go one better and help with the entire claims and adjuster process. Because really, you have enough on your mind.
I am not sure if my insurance covers this — can you come anyway?
Of course we can. We will assess your damage, and we can probably lend you some expertise as to whether insurance will cover it or not. Bottom line if you need help, call us at (800) 905-1215 and we will help you.
My possessions …they are all damaged, shouldn’t we get them out of there?
Yes, we will inventory, remove, and store them in our secure, climate-controlled storage facility. If possible, we will also repair and restore your possessions and work with your insurance company and adjuster in each step of the process.
Fire and smoke damage – do you handle that as well?
Yes, we handle almost any type of disaster restoration and recovery. Fires, floods, smoke, water damage, biohazard, trauma cleanup … we do it all!
My property is “open” after the damage – shouldn’t it be secured?
Yes. We will board it up and fence it off, and if need be, provide onsite security.
Mold …do you ensure mold won’t grow after the water damage?
Yes, it is part of our water damage restoration service. We sanitize and use professional strength agents to prevent mold from forming.
What areas do you service?
We serve the greater metro areas of the cities listed below and all areas in -between :